Frequently Asked Questions
Everything you need to know about shopping with Off Grid Stores.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, generally arriving within 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
Off Grid Stores accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your clothing materials ethically sourced?
Yes, we prioritize sustainability and ethical manufacturing. Our collections feature organic cotton and recycled materials, ensuring high quality with a lower environmental footprint.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.