Returns & Exchanges
At Off Grid Stores, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day return window for all unworn apparel with original tags attached. If your items don't fit your lifestyle, our straightforward exchange process ensures you get the perfect piece for your next adventure.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unwashed and unworn items in their original packaging, ensuring all labels and eco-friendly tags are still intact.
Ship It Back
Print your prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing